Outreach Manager - Metro Bike Share
Company: Bicycle Transit Systems Inc
Location: Los Angeles
Posted on: October 16, 2024
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Job Description:
Founded in 2014, Bicycle Transit Systems (Bike Transit) is a
woman-owned business that operates and manages bike share programs
nation-wide along with our customer service call center. Our
mission is to operate bike share systems that create connections in
our communities and protect our planet. Bike Transit employees
provide safe, seamless, reliable, and memorable customer
experiences, and create mutually-rewarding relationships with our
riders, suppliers, and clients. We are currently looking for a
dedicated Outreach Manager to join our Downtown, Los Angeles team!
The Outreach Manager will be located in LA and responsible for
assisting with the creation and execution of the overall marketing
strategy for Metro Bike Share, with a focus on events, promotions,
and building community relationships. The Outreach Manager, will
schedule, manage, create and support community events and outreach
efforts. They will ensure an enthusiastic and fun presence in the
community via outreach and events to drive awareness, educate and
sell passes for Metro Bike Share. The Outreach Manager will bring
diversity, equity, inclusion and social justice lens, and
understand the potential that bike share offers to improve the
lives of all community members. Core Responsibilities: Responsible
for outreach to create and maintain relationships with community
stakeholders and gatekeepers in order to achieve company and
department goals.Plan and execute equity and outreach programs and
initiatives.Leads and manages the Senior Field Marketing
Coordinator and their team of Brand Ambassadors.Track event key
performance areas (quantitatively and qualitatively) and identify
areas of improvement for future outreach including reports on
promotions and programs KPIs and produces the Marketing executive
summary for the monthly report to Metro.Communicate effectively and
professionally with internal and external teams and partners,
including LA Metro, Los Angeles County and City
representatives.Manage the team to ensure MBS event participation
and follow-ups with event organizers and internal team. Establish
standardized outreach and event procedures and train staff to
execute them safely and effectively and coordinate closely with
technical and operational Metro Bike Share team members.Leads the
Metro Bike Share annual survey design.Build and adhere to an
outreach budget.Networking, including attendance and participation
in public meetings for bike advocacy and other community
developments.Monitor grant opportunities and coordinate efforts
related to grant applications as needed by gathering partners, data
and by writing and submitting application proposals, in partnership
with LA Metro as applicable.Assist with other tasks that support
marketing objectives and strategies as assigned by the General
Manager.Education and/or Work Experience Requirements:Bachelor's
degree, or equivalent job-related experience in business, marketing
or related field preferredMinimum 4-5 years of professional
experience in business, community engagement, outreach, marketing,
event planning, or related field preferred2+ years of management
experience preferred.Capable of working with internal and external
teams and partnersExcellent customer service skills, including the
ability to maintain a client-friendly demeanor in a fast-paced
environment.Experience coordinating large-scale events; Exceptional
project management track record.Strong leadership skills with the
ability to manage a team.Ability to meet deadlines.Proven
experience in establishing and managing community
relationships.Excellent organization and written and verbal
communication skills to both internal and external teams and
partner.Self-starter and problem solverEntrepreneurial spirit,
ability to thrive in a flexible and constantly changing
environment.Experience with social media platformsHigh proficiency
in Excel, Word, Google Applications, and ability to learn new
software.Excitement about bike shareExperience in the health and
wellness, active transportation Physical Requirements and Special
Demands: The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Must be able to ride a Metro Bike
while in the field, at events, or in the warehouse.Valid driver's
license and clean driving record--that passes insurance
requirements for the company.Comfortable driving, stopping and
working in busy outdoor urban environments.Will require outdoor
work in various types of weather.Required standing or sitting for
several hours straight at a time.Frequently lift up to 50 lbs. and
carry for up to 100 feet.--Ability to maintain regular, punctual
attendance in accordance with company and department
policy.Repetitive motion required of the wrists, hands, or fingers
occasionally throughout the workday.Must be able to talk, listen
and speak clearly on telephone throughout the workday. Will require
travel within the Greater Los Angeles area.This role requires an
on-site presence in the office to address ad-hoc, in-person
requests and personnel matters. --Working shifts from home can be
accommodated on occasion, depending on department and system
needs.This is a full-time position where you will be expected to
work 32 hours per week (4 days per week, 8 hours per day). Some
hours outside of this, including nights and weekends, may be
required.A few of the benefits we offer: Competitive compensation
package Affordable medical, dental, and vision insurance options
401k with up to 4% employer match 3 weeks PTO + 1 week sick time
off per year Paid parental leaveWe are an equal opportunity
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or
any other characteristic protected by law. Equal Opportunity
Employer M/F/V/D Compensation details: 75000-80000 Yearly
SalaryPI5f0db8b3272b-25660-35794280
Keywords: Bicycle Transit Systems Inc, Glendora , Outreach Manager - Metro Bike Share, Executive , Los Angeles, California
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